Please note that the Consumer Protection (Distance Selling) Regulations 2000 ‘cooling off’ periods do not apply to the sale of tickets. As such, you have no general right to withdraw from the Contract, whether you are a consumer or not. This clause does not affect your statutory rights.
If a Show is cancelled or postponed due to unavoidable circumstances we will reimburse the full cost of the Tickets.
We are not responsible for indirect losses which happen as a side effect of a show being cancelled or postponed including but not limited to, loss accommodation or travel costs.
Our refund policy is as follows:
- €2.50 admin fee payable for any ticket cancelation up to 7 days prior to the event date.
- 50% admin fee payable for cancellations between 7 days and 2 days prior to the event.
- 100% cancellation fee 48 hours or less prior to the event.
COVID 19 Refunds
If you are told to self isolate or test positive for Covid 19, then you must not attend the performance in line with Spanish government regulations and in order to protect all our guests. In these circumstances we will of course refund your tickets upon receipt of proof of your test result or self isolation notification. The proof must contain the name of the person on the booking in order to be processed. Please also note a €2.50 admin charge per ticket will be made for these refunds.
To request a refund simply email firstname.lastname@example.org with details fo the following:
- Name booking made under.
- Date and name of the venue.
- Email address used for the booking.
- How many tickets you wish to cancel.
For all other Covid related ticket changes, please refer to our Covid-19 Flexibility guarantee HERE
Once your request is received, we will notify you of the approval or rejection of your refund and the admin costs involved.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Contact us at firstname.lastname@example.org for questions related to refunds.